Inbox management system

ABSTRACT

Electronic correspondence that includes one or more promotions may be generated for presenting to a consumer. In order to determine whether to present the electronic correspondence to the consumer, the promotions included in the electronic correspondences may be analyzed in terms of a probability the consumer will accept the promotions, a relevance level between the promotions and attributes of the consumer, a relevance level between the promotions and the consumer, a relevance level between the promotions and a set of goals or rules, among other similar terms. After the analysis, a determination may be made whether to send the electronic correspondence to the consumer. Similarly, the analysis may compare multiple electronic correspondences, and determine, based on the comparison, which of the multiple electronic correspondences to send to the consumer.

REFERENCE TO RELATED APPLICATION

This application is a continuation of U.S. patent application Ser. No.13/838,452, filed Mar. 15, 2013, which claims the benefit of U.S.Provisional Application No. 61/666,556, filed Jun. 29, 2012, theentireties of which are hereby incorporated by reference herein.

FIELD OF THE INVENTION

The present description relates to offering promotions associated with aproduct or a service. This description more specifically relates togenerating an electronic correspondence that includes a number ofpromotions, and analyzing the electronic correspondence in order todetermine whether to present the electronic correspondence to aconsumer.

DESCRIPTION OF THE RELATED ART

Merchants typically offer promotions to consumers from time to time inorder to generate more business. The promotions offered may be in theform of discounts, deals, rewards or the like. Often times, a promotion,or a number of promotions, may be presented to a consumer in the form ofan electronic correspondence. When a multitude of electroniccorrespondences are generated for a consumer, it may be difficult todetermine which electronic correspondence to present to the consumer.

SUMMARY OF THE INVENTION

An apparatus and method for analyzing electronic correspondences thatinclude one or more promotions is disclosed.

According to an aspect of the present invention, a method for analyzingan electronic correspondence comprises: determining one or morepromotions to include in the electronic correspondence, each promotionhaving an associated promotion score; analyzing, based on at least thepromotion scores, whether to send the electronic correspondence to aconsumer, and in response to the analysis, determining whether to sendthe electronic correspondence to the consumer.

According to another aspect of the present invention, a method foranalyzing a plurality of electronic correspondences comprises:determining one or more promotions to include in each of the pluralityof electronic correspondences, each promotion having an associatedpromotion score: analyzing, based on at least the promotion scores,whether to select an electronic correspondence from the plurality ofelectronic correspondences to send to a consumer, wherein an electroniccorrespondence score for each of the plurality of electroniccorrespondences is generated based on the analysis: comparing theelectronic correspondence scores of the plurality of electroniccorrespondences, and in response to the comparison, selecting a numberof electronic correspondences to send to the consumer.

According to another aspect of the present invention, an apparatus foranalyzing an electronic correspondence comprises a memory and aprocessor in communication with the memory. The memory is configured tostore the electronic correspondence including one or more promotions,and store an associated promotion score for each promotion. Theprocessor is configured to: analyze, based on at least the promotionscores, whether to send the electronic correspondence to a consumer, andin response to the analysis, determine whether to send the electroniccorrespondence to the consumer.

According to another aspect of the present invention, an apparatus foranalyzing a plurality of electronic correspondences comprises a memoryand a processor in communication with the memory. The memory isconfigured to store: the plurality of electronic correspondences, eachof the plurality of electronic correspondences including one or morepromotions, and an associated promotion scores for each promotion. Theprocessor is configured to: analyze, based on at least the promotionscores, whether to select an electronic correspondence from theplurality of electronic correspondences to send to a consumer, whereinan electronic correspondence score is generated for each of theplurality of electronic correspondences based on the analysis, comparethe electronic correspondence scores of the plurality of electroniccorrespondences, and in response to the comparison, select a number ofelectronic correspondences to send to the consumer.

Other systems, methods, and features will be, or will become apparent toone with skill in the art upon examination of the following figures anddetailed description. It is intended that all such additional systems,methods, and features included within this description, be within thescope of the disclosure, and be protected by the following claims.

BRIEF DESCRIPTION OF THE DRAWINGS

The present invention may be better understood with reference to thefollowing drawings and description. Non-limiting and non-exhaustivedescriptions are described with reference to the following drawings. Thecomponents in the figures are not necessarily to scale, emphasis insteadbeing placed upon illustrating principles. In the figures, likereferenced numerals may refer to like parts throughout the differentfigures unless otherwise specified.

FIG. 1 illustrates a representation of a network and a plurality ofdevices that interact with the network to achieve an analysis of anelectronic correspondence or a plurality of electronic correspondences,according to the present invention;

FIG. 2 illustrates a flow chart describing an overview of a process foranalyzing an electronic correspondence, according to the presentinvention;

FIG. 3 illustrates a flow chart describing an analysis for a number ofpromotions that are included in an electronic correspondence;

FIG. 4 illustrates a flow chart describing a supplemental analysis thatmay be applied to promotions that are included in an electroniccorrespondence, according to the present invention;

FIG. 5 illustrates a flow chart describing an overview of a process foranalyzing a plurality of electronic correspondences, according to thepresent invention;

FIG. 6 illustrates a flow chart describing an analysis for a number ofpromotions that are included in an electronic correspondence;

FIG. 7 illustrates a flow chart describing a supplemental analysis thatmay be applied to promotions that are included in an electroniccorrespondence, according to the present invention;

FIG. 8 is a general computer system, programmable to be a specificcomputer system, which may represent any of the computing devicesreferenced herein.

DETAILED DESCRIPTION

The present invention as described herein may be embodied in a number ofdifferent forms. Not all of the depicted components may be required,however, and some implementations may include additional, different, orfewer components from those expressly described in this disclosure.Variations in the arrangement and type of the components may be madewithout departing from the spirit or scope of the claims as set forthherein.

A promotion may include any type of reward, discount, coupon, credit,deal, voucher or the like used toward part (or all) of the purchase of aproduct or a service. The promotion may be offered as part of a largerpromotion program, or the promotion may be offered as a stand-alone onetime promotion. In an effort to better distinguish and identify thepromotion, the promotion may include one or more attributes, such as themerchant offering the promotion (e.g., “XYZ coffee shop), the locationof the promotion, the amount of the promotion, the category of thepromotion (such as a restaurant promotion, a spa promotion, a travelpromotion, a local promotion, etc.), the subcategory of the promotion(such as a sushi restaurant), or the like. It should be noted thatpromotions and deal are recited in this disclosure to be understood asbeing interchangeable, unless specifically stated otherwise.

As discussed in more detail below, the promotion program offering system102 may offer promotions to a consumer. For example, the promotionprogram offering system 102 may offer a single promotion to theconsumer, or offer multiple promotions to the consumer. The promotion(s)that are offered to the consumer may be presented in the form of anelectronic correspondence. The electronic correspondence may take theform of an email, SMS text message, webpage based inbox message. VOIPvoice message, or other similar types of electronic correspondences. Forillustrative purposes only, the following disclosure describes theelectronic correspondence in the form of an email that is sent to theconsumer.

In the context of the promotion program offering system 102, one or moregroupings of promotions may be offered to a consumer in an email.Examples of groupings of promotions include, without limitation, localpromotions, short term exclusive promotions, travel themed promotionsand holiday themed promotions. In this way, the promotion programoffering system 102 may determine which one grouping (or multiplegroupings) to send to a consumer in an email.

As another example, the promotion program offering system 102 may grouppromotions into a personal collection grouping, where the personalcollection can be a highly targeted e-mail that merchandises acollection of deals from a deal repository centered on a single themerelevant to a consumer. One example of a deal repository is a bank ofdeals, such as disclosed in U.S. Ser. No. 13/460,745, incorporated byreference in its entirety. The promotion offering system 102 may havemultiple deal repositories, such as a first bank of deals in which dealsare offered to consumers for a shorter period of time (such as up to 1week) and a second bank of deals in which deals are offered to consumersfor a longer period of time (such as up to 6 months). One of the banksof deals (such as the second bank of deals) may be accessed to fetchdeals, with the fetched deals scored for further evaluation, asdiscussed below.

The promotions may be grouped according to a theme, which may begenerated in one of several ways. In one embodiment, a theme may begenerated based on the consumer's past purchase(s). In this way, a thememay be generated based on one aspect of the consumer (such as theconsumer's past purchase history). So that, if a consumer has previouslypurchased a particular deal (such as a manicure-pedicure deal), theconsumer's personal collection may include similarly themed deals (suchas two spa deals and three massage deals). In an alternative embodiment,the theme may be generated from pre-defined collections, such as “localfavorites”, “coffee & treats”. These pre-defined collections may begenerated independent of the consumer.

In this way, the promotion program offering system 102 may grouppromotions based on the consumer (such as past purchase history of theconsumer) or based on information independent of the consumer. Forexample, the promotion program offering system 102 may determine thegroupings for analysis (such as local deals, travel deals, etc.). Inparticular, the promotion program offering system 102 may havepredetermined groupings of promotions (such as local deals, traveldeals, etc.). The predetermined groupings may be based on predefinedthemes, attributes or criteria that are shared by promotions included inthe predetermined groupings. As another example, the consumer maydesignate which deals the consumer desires, so that the promotionprogram offering system 102 may determine the groupings based onconsumer input. In particular, the consumer may provide input of aninterest in travel deals.

Further, the promotion program offering system 102 may determine whethera particular promotion is grouped in a particular grouping in one ofseveral ways. As discussed above, a promotion may have one or moreattributes descriptive of the promotion. For example, the promotion maybe a restaurant promotion, with an attribute indicating the promotion asbeing a “restaurant promotion.” In the case where the grouping is“restaurant promotions”, the promotion program offering system 102 maysearch the attributes of the promotion and select the promotions withthe attribute indicating “restaurant promotion”. As another example, thepromotion may be a local promotion, with an attribute indicating thepromotion as being a “local promotion.” In the case where the groupingis “local promotions”, the promotion program offering system 102 maysearch the attributes of the promotion and select the promotions withthe attribute indicating “local promotion”.

As discussed above, promotions may be grouped in one of several ways.For example, a promotion collection may only be available for a limitedtime period. In particular, a promotion collection comprised of shortterm exclusive promotions may only be available for a predeterminednumber of hours, a single day, a predetermined number of days or someother limited period of time. Similarly, a collection of holiday themedpromotions may only be available for a predetermined number of hours, asingle day, a predetermined number of days or some other limited periodof time surrounding a particular holiday.

As another example, a promotion collection may be available on a morepermanent, or semi-permanent basis. However, the promotions that areassociated, or grouped, into these promotion collections may changethroughout the year. For instance, a promotion collection comprised oftravel themed promotions may be available year round, but the specificpromotions that are included in the travel themed promotions may beupdated or changed throughout the year. The promotion collectionsdescribed are not intended to be exhaustive, and have been provided forillustrative purposes only. Other types of promotion collections arecontemplated.

An email may be generated that includes one or more grouping ofpromotions that have been grouped according to any one of the methodsdescribed above. Alternatively, an email may be generated that includesa single promotion. For instance, the generated email may include only asingle deal of the day.

After generating an email that includes one or more promotions, ananalysis can be applied to determine whether the email should be sent tothe consumer, as discussed in more detailed below.

In an alternative embodiment, a plurality of emails are generated, andan analysis of the plurality of emails is performed in order todetermine which of the plurality of emails to send to the consumer. Forexample, the analyzed emails may be compared to determine which of theemails to send to the consumer, as discussed in more detailed below.

FIG. 1 illustrates an overview for a promotion system 100 configured tooffer promotions for promotion programs. The promotion system 100includes a promotion program offering system 102, which communicates viaone or more networks 122 with consumers, such as consumer 1 (124) toconsumer N (126), and with merchants, such as merchant 1 (118) tomerchant M (120). The promotion program offering system 102 includes ananalytical model 104 that is in communication with databases 110, 112,114, 116. The analytical model 104 may include one or more componentsfor grouping a number of promotions according to any one of the methodsdescribed above. The analytical model 104 may further include one ormore components for generating emails that include one or more groupingsof promotions, and for generating emails that include a singlepromotion. The analytical model 104 may also include one or morecomponents for analyzing the generated emails in order to determinewhether to send an email to a consumer.

A promotion score may be generated by a promotion scoring componentincluded in the analytical model 104 for each promotion in the promotionsystem 100 with respect to a particular consumer. The promotion score ofa promotion may be an indication of a probability that the particularconsumer in the promotion system 100 will accept the promotion.

To accomplish the generation of promotion scores, the analytical model104 communicates with multiple databases that are part of the promotionprogram offering system 102 such as a promotion program database 110,consumer profiles database 112, historical data database 114 and dynamicdata database 116. So with respects to the particular consumer, theanalytical model 104 may access the databases 110, 112, 114 and 116 inorder to obtain specific attribute information on the particularconsumer and the various promotions. As described throughout thisdisclosure, various attributes may be associated or assigned to apromotion and a consumer in the promotion system 100. Then the obtainedattribute information may be utilized to generate promotion scores foreach promotion with respects to the particular consumer, where thepromotion scores are an indication of a probability that the particularconsumer will accept an offer from a respective promotion. An example ofscoring promotions is disclosed in U.S. application Ser. No. 13/411,502,incorporated by reference herein in its entirety. An example for scoringa grouping of promotions is disclosed in U.S. Provisional ApplicationNo. 61/663,508, incorporated by reference in its entirety.

The promotion programs database 110 is responsible for storing datadetailing various promotions and promotion programs that are availablefor offer in the promotion program offering system 102. In order toinput promotion program information into the promotions program database110, merchants may optionally communicate via the networks 122 with thepromotion program offering system 102 to input the information detailingthe various promotion program offerings.

The consumer profiles database 112 includes profiles for the consumers,consumer 1 (124) to consumer N (126), that are included in the promotionsystem 100. The attribute information detailed for a consumer stored inthe consumer profiles database 112 may include, but is not limited to,name, age, address, occupation, educational background, previouslyaccepted promotion program offerings, previously rejected promotionprogram offerings, gender and the like. Any one, some or all of theattributes of the consumer may be used by the promotion offering system102 in determining whether to offer a promotion to a consumer.

Consumer attributes stored in the consumer profiles database 112 mayalso be referenced to create personal promotion collections that relateto a particular consumer. So that, unlike the predetermined promotioncollections described previously that may be viewed or presented to allconsumers, personal promotion collections may be tailored to aparticular consumer.

For instance, a particular consumer may have a consumer attribute thatindicates the particular consumer lives in a particular location (suchas certain neighborhood). In response to this attribute, the promotionprogram offering system 102 may create a personal collection for theparticular consumer that is comprised of promotions that exist in theparticular consumer's neighborhood. Or, the particular consumer may havea consumer attribute that indicates the particular consumer has boughtItalian restaurant promotions in the past. Given the particularconsumer's past purchase history, the promotion program offering system102 may create a personal collection for the particular consumer that iscomprised of Italian restaurant promotions. In this way, a consumer'sattribute information may be referenced to create a personal promotioncollection that is tailored to the consumer.

The creation of a promotion collection may be accomplished in one ofseveral ways. In one way, the promotion program offering system 102 maystore in a database an attribute or other indicator of the programcollection (such as a look-up table correlating the identity of theparticular consumer to the consumer attribute), and thereafter use theattribute or other indicator when searching the promotion programsdatabase 110 to identify promotion programs for the personal collection.In another way, the promotion program offering system 102 may create apromotion collection by storing promotions in the program collection ina separate database (or section of the database) associated with thepromotion collection.

The historical data database 114 includes information detailing the pastperformance of promotion program offerings that have been presented inthe promotion program system 102 in previous time periods. Thehistorical data database 114 may include, but is not limited to, ratesof acceptances of specific promotion programs, attributes of consumersthat accepted or rejected specific promotion programs, and the like.

The dynamic data database 116 includes information detailing the pastperformance of a promotion program offering that is currently active inthe promotion offering system 102. So that, while a promotion programreferenced in the dynamic data database 116 is currently active, thedata stored in the dynamic data database 116 may pertain to performancedata of the active promotion program from a previous time period.

Although FIG. 1 has been illustrated to show separate databases 110,112, 114 and 116, FIG. 1 has been illustrated for demonstrative purposesonly, and it is contemplated to have the databases 110, 112, 114 and 116arranged in any combination of one or more memories/storage units.

FIG. 2 illustrates a flow chart 200 describing an overview for analyzingan email that includes one or more promotions, and then determiningwhether to send the email to consumer based on the analysis. As will bedescribed in detail below, the determination whether to send the emailto the consumer may consider a number of different factors such asintended goals, business rules, information pertaining to the consumerand/or information pertaining to promotions included in the email, amongother variables.

At 201, the promo on program offering system determines whichpromotion(s) to include in an email. One example of a system todetermine which promotion(s) to include in an email is disclosed in U.S.application Ser. No. 13/411,502, incorporated by reference herein in itsentirety. The promotions that are included in the email may bedetermined according to any of the methods described in this disclosure.For instance, the email may include only a single promotion.Alternatively, the email may include one or more promotion groupsaccording to any one of the methods provided above.

At 202, the email is analyzed. As described in more detail withreference to FIGS. 3-4 below, the analysis may be based on, but is notlimited to, performing an arithmetic function on promotion scores ofpromotions included in the email. From the analysis at 202, an emailscore (or other indicator) may be obtained for the email. At 203, adetermination is made on whether to send the email to a consumer that isbased on the analysis from 202.

FIG. 3 illustrates a flow chart 202-A that describes one type ofanalysis that may be applied to the promotion(s) that is/are included inthe email. From the analysis described in flow chart 202-A, an emailscore may be associated to the email. It can be seen that the flow chart202-A is an exemplary expansion of 202 in FIG. 2.

At 301, a weighted value is assigned to a promotion score of eachpromotion that is included in the email. As previously mentioned, apromotion score for a promotion may be generated according to U.S.application Ser. No. 13/411,502, incorporated by reference herein in itsentirety. The weighted values may be assigned such that the bestpromotion score is assigned the most weighting value, and each lesserpromotion score is assigned a progressively lower weighing value.

At 302, a weighted mean score is generated by averaging the weightedpromotion scores from 301.

Then at 303, the weighted mean score is associated with an email scorefor the email. The email score may be utilized when determining whetherto send the email at 203 of flow chart 200, as described above.

Although not specifically illustrated, the email score may alternativelybe obtained according to any one of the methods for scoring a group ofpromotions described in U.S. Provisional Application No. 61/663,508,incorporated by reference in its entirety.

For instance, instead of generating a weighted mean score at 302, aweighted sum score may be generated by summing each weighted promotionscore. The weighted sum score may then be associated to an email scorefor the email at 303. This email score may then be utilized whendetermining whether to send the email to the consumer at 203 of flowchart 200, as described above.

Alternatively, a mean score may be generated by averaging the promotionscores for some, or all, of the promotions included in the email. Themean score may then be associated to an email score for the email. Thisemail score may then be utilized when determining whether to send theemail to the consumer at 203 of flow chart 200, as described above.

Alternatively, a sum score may be generated by summing the promotionscores for some, or all, of the promotions included in the email. Thesum score may then be associated to an email score for the email. Thisemail score may then be utilized when determining whether to send theemail to the consumer at 203 of flow chart 200, as described above.

Alternatively, a median score may be generated by obtaining the medianvalue from some, or all, of the promotion scores of promotions includedin the email. The median score may then be associated to an email scorefor the email. This email score may then be utilized when determiningwhether to send the email to the consumer at 203 of flow chart 200, asdescribed above.

Alternatively, a standard deviation analysis may be generated from some,or all, of the promotion scores of promotions included in the email. Thestandard deviation analysis may then be associated to an email score forthe email. This email score may then be utilized when determiningwhether to send the email to the consumer at 203 of flow chart 200, asdescribed above.

Alternatively, a local maximum score may be generated by obtaining thebest promotion score from amongst all the promotions included in theemail. The local maximum score may then be associated to an email scorefor the email. This email score may then be utilized when determiningwhether to send the email to the consumer at 203 of flow chart 200, asdescribed above.

The analyses of the email described above are not intended to beexhaustive, and are provided for illustrative purposes only. Other typesof analyses of the email to obtain the email score are contemplated.

In some embodiments, the email score obtained above may be utilizeddirectly for determining whether to send the email to the consumer at203 of flow chart 200. In other embodiments, a supplemental analysis maybe applied to adjust the email score obtained above. FIG. 4 illustratesa flow chart 202-B describing one such supplemental analysis that may beapplied to adjust the email score obtained above. Flow chart 202-B is anexemplary expansion of 202 from flow chart 200, wherein flow chart 202-Bmay supplement flow chart 202-A.

At 401, a supplemental analysis is applied on the promotions included inthe email. The supplemental analysis considers a number of differentvariables such as, but not limited to, promotion attributes, consumerattributes, business rules, business goals and/or other such similarvariables.

At 402, the email score may be adjusted based on the supplementalanalysis. For instance, the supplemental analysis may considerattributes of the promotions that are included in the email againstattributes of the consumer. The promotion attributes and consumerattributes may be obtained from any one of the databases 110, 112, 114,116.

Specifically, the supplemental analysis may access the databases 110,112, 114, 116 to determine an engagement level of the consumer withrespect to the promotions that are included in the email. The pastengagement level of the consumer may be referenced in order to determinewhether sending the email may cause a change to the future engagementlevel of the consumer. The past engagement level of the consumer may bereferenced either alone, or with consideration of the promotions thatare included in the email.

The engagement level may be based on one or more indicators, such as anumber, or frequency, of promotions the consumer has accepted in thepast. The engagement level may also be based on a number, or frequency,of promotions the consumer is predicted to accept in the future. In thisway, if the past engagement level indicates that sending the email willlikely increase the consumer's engagement level (e.g., the emailincludes promotions, or similar promotions, that the consumer hasaccepted in the past; or the number of overall promotions accepted bythe consumer in the past exceeds a certain threshold), the email scorecan be adjusted to a greater value. Conversely, if the past engagementlevel indicates that sending the email is likely to decrease theconsumer's engagement level (e.g., consumer is likely to ignore thepromotions included in the email or likely to unsubscribe to receivingemails based on past engagement patterns; the overall number ofpromotions accepted by the consumer in the past falls below a certainthreshold), the email score may be lowered.

The engagement level may also be based on a total value of promotionsthat have been accepted by the consumer in the past. The engagementlevel may further be based on a total value of promotions that theconsumer is predicted to accept in the future. In this way, if the pastengagement level indicates that sending the email will likely increasethe consumer's engagement level (e.g., the value of the promotionsincluded in the email surpass a certain threshold; or the value ofpromotions accepted by the consumer in the past surpasses a certainthreshold), the email score can be adjusted to a greater value.Conversely, if the past engagement level indicates that sending theemail is likely to decrease the consumer's engagement level (e.g., thevalue of the promotions included in the email is below a certainthreshold; or the value of promotions accepted by the consumer in thepast is below a certain threshold), the email score may be lowered.

The engagement level may also be based on the consumer's treatment ofpreviously-sent emails, such as a number of past emails that have beenopened by the consumer. Opening an email is distinguishable from merelyreceiving an email in that confirmation data may be transmitted back tothe sender when the email is opened. In this way, if the past engagementlevel indicates that sending the email will likely increase theconsumer's engagement level (e.g., emails including promotions that arethe same or similar to the promotions in the current email have beenopened in the past by the consumer; or the overall number of emailsopened by the consumer in the past surpasses a certain threshold), theemail score can be adjusted to a greater value. Conversely, if the pastengagement level indicates that sending the email is likely to decreasethe consumer's engagement level (e.g., emails including promotions thatare the same or similar to the promotions included in the current emailhave not been opened in the past by the consumer: or the overall numberof emails opened by the consumer in the past falls below a certainthreshold), the email score may be lowered.

If the past engagement level indicates that sending the email may resultin the consumer unsubscribing from the promotion email service, theemail may be prevented from being sent to the consumer. Alternatively,the email score may be adjusted to a value that indicates the emailshould not be sent.

It is noted that in addition to the consumer's personal past engagementhistory, the past engagement analyses described above may also considerthe engagement levels for other consumers that may, or may not, besimilarly situated as the consumer in question.

In another instance, the supplemental analysis may consider a set ofbusiness goals that have been implemented. The business goals may, ormay not, be relevant to the promotions in the email or the consumer.

One example of a business goal is to increase a number of overallactivations by consumers. The activations may refer to the consumersigning up for a particular service (e.g., promotion email receivingservice). The activations may also refer to the acceptance of apromotion. In order to determine whether the promotions included in theemail will increase the consumer's probability of activation, theconsumer's purchasing history of the promotions may be analyzed. Fromthe analysis, a probability of whether the promotions included in theemail will increase the probability of the consumer activation may begenerated. In this way, if the probability is greater than a certainthreshold amount, the email score can be adjusted to a greater value.Conversely, if the probability falls below a certain threshold amount,the email score may be adjusted to a lower value.

Another example of a business goal is to increase activity in certainbusiness units. For instance, a business goal may seek to increase thenumber of travel promotions that are accepted by consumers. In this way,if the email contains a number of travel promotions that surpasses acertain threshold number, the email score can be adjusted to a greatervalue. Conversely, if the email does not contain a number of travelpromotions that surpasses a certain threshold number, the email scorecan be adjusted to a lower value. Although travel promotions has beenreferenced as an example of a promoted business unit, other businessunits based on any one of the attributes described throughout thisdisclosure are contemplated.

In another instance, the supplemental analysis may consider certainbusiness rules. One example of a business rule comprises preventing asame promotion from being sent to a consumer within a predeterminedamount of time. In this way, if the email includes one or morepromotions that have previously been sent to the consumer within thepredetermined amount of time, the email score may be recalculated withthe duplicate promotion removed from the email. Alternatively, the emailscore may be adjusted to a lower value, where the lowered email scoremay be a lowest possible value. The email score being assigned thelowest possible value may be an indication that the email is not to besent out to the consumer.

Another example of a business rule is promoting promotions during timeperiods where the type of promotions have historically performed better.Under such a rule, past performance information of promotions mayindicate that certain promotions performed better when sent to theconsumer during a first time period as opposed to a second time period.The first time period may, for example, be a morning time period whereasthe second time period may, for example, be an evening time period. Inthis way, if the email includes a number of promotions that haveperformed well in the past when sent to the consumer during a similar orsame time period as the current time period, the email score may beadjusted to a greater value. Conversely, if the email includes a numberof promotions that have performed poorly in the past when sent to theconsumer during a similar or same time period as the current timeperiod, the email score may be adjusted to a lower value.

Still another example of a business rule is limiting a number of emailsthat are sent to the consumer within a predetermined time period. Inthis way, if the number of emails that have been sent to the consumerwithin the predetermined time period has already exceeded the limit, theemail score may be adjusted to a value that indicates the email is notto be sent. Alternatively, this business rule may be implemented at 203of flow chart 200 such that the email is simply blocked from being sentto the consumer without any adjustment to the email score.

In another instance, the supplemental analysis may examine recordedinstances where the presentation of certain promotions grouped togetherresulted in a higher acceptance rate than when the same promotions werepresented to the consumer alone. Such combinations of promotions may bestored in any one of the databases 110, 112, 114, 116. In this way, ifthe email includes any such grouping of promotions, the email score maybe adjusted to a greater value.

The email score may be adjusted according to one or more of thesupplemental analyses described above. The supplemental analysis may beprocessed following the analysis described by flow chart 202-A as anadjustment on the email score obtained from flow chart 202-A asdescribed above. Alternatively, the analysis described by flow chart202-A may be processed simultaneously with the supplemental analysisdescribed by flow chart 202-B in order to obtain the email score. Ineither case, any combination of one or more of the supplemental analysesdescribed above may be applied.

FIG. 5 illustrates a flow chart 500 describing a process for analyzing aplurality of emails, comparing the analysis of the plurality of emails,and selecting a number of emails to be sent to a consumer.

At 501, a plurality of emails are generated, and a determination is madeas to which promotions in the promotion program offering system 102 areincluded in each of the plurality of emails. The promotions that areincluded in the emails may be determined according to any of the methodsdescribed in this disclosure. For instance, an email may include only asingle promotion. Alternatively, an email may include one or morepromotion groups according to any one of the methods provided above.

At 502, each of the plurality of emails is analyzed. The analysis ofeach email may be accomplished according to any one of the methodsdescribed with reference to 202 of the flow chart 200. The reference to202 includes the process described in flow chart 202-A and flow chart202-B. From the analysis at 502, an email score may be obtained for eachemail.

For instance, FIG. 6 illustrates flow chart 502-A describing an analysisthat may be applied to the promotion(s) that is/are included in each ofthe emails.

At 601, a weighted value is assigned to a promotion score of eachpromotion that is included in the email. The weighted values may beassigned such that the best promotion score is assigned the most (e.g.,highest) weighting value, and each lesser promotion score will beassigned a progressively lower weighing value.

At 602, a weighted mean score is generated by averaging the weightedpromotion scores from 601.

Then at 603, the weighted mean score is associated to an email score forthe email. The email score may be utilized when comparing the analysisof emails and selecting a number of emails to send to the consumer inflow chart 500.

Other methods for analyzing the promotions that are included for eachemail are contemplated as provided above.

At 503, the analyses of the plurality of emails are compared. In thisway, the email score for each email that was obtained from 502 iscompared at 503. It is noted that a supplemental analysis (such asaccording to the supplement analyses described with reference to 202 offlow chart 202-B) may be implemented at either 502 or 503 of the processdescribed by flow chart 500.

When the email scores that are compared at 503 have been generatedaccording to different types of analyses, a normalization of the emailscores may be applied in order to enable a more relevant comparison ofthe email scores.

At 504, a number of emails may be selected to be sent to the consumerbased on the comparison at 503. In some embodiments, the email scoredictates whether the email is selected in that if the email scoreexceeds a certain threshold, the email is selected. The number of emailsselected at 504 may be one, or another predetermined number, where theselected emails have the greatest email scores.

FIG. 7 illustrates a flow chart 700 that describes a process foranalyzing a plurality of emails, comparing the analysis of the pluralityof emails, and selecting a number of emails to be sent to a consumer,where a number of emails to send to a consumer within a predeterminedtime period is also considered.

At 701, a number of emails that are to be sent to a consumer within apredetermined time period is determined. The number of emails that aresent to a consumer may be limited in order to keep the freshness of thepromotions alive, as well as to avert the consumer from beingdesensitized to or inundated by the promotion emails.

At 702, a plurality of emails are generated, and a determination is madeas to which promotions in the promotion program offering system 102 areincluded in each of the plurality of emails. The promotions that areincluded in the emails may be determined according to any of the methodsdescribed in this disclosure. For instance, an email may include only asingle promotion. Alternatively, an email may include one or morepromotion groups according to any one of the methods provided above.

At 703, each email is analyzed. The analysis of each email may beaccomplished according to any one of the methods described withreference to 202 of the flow chart 200. The reference to 202 includesthe process described in flow chart 202-A and flow chart 202-B. From theanalysis at 703, an email score may be obtained for each email.

At 704, the analyses of the plurality of emails are compared. In thisway, the email score for each email that was obtained from 703 iscompared at 704. It is noted that a supplemental analysis (as accordingto the supplement analyses described with reference to 202 of flow chart202-B) may be implemented at either 703 or 704 of the process describedby flow chart 700.

When the email scores that are compared at 704 have been generatedaccording to different types of analyses, a normalization of the emailscores may be applied in order to enable a more relevant comparison ofthe email scores.

At 705, a number of emails may be selected to be sent to the consumerbased on the comparison at 704. In some embodiments the email score mustsurpass a certain threshold to be selected. The number of emailsselected at 705 may be one, or another predetermined number, where theselected emails have the greatest email scores.

In addition, the number of emails that are allowed to be sent to theconsumer in the predetermined time period is considered when selectingthe number of emails at 705. In this way, selecting the number of emailsat 705 should not surpass the number of emails that are sent to aconsumer within the predetermined time period.

FIG. 8 illustrates a general computer system 800, programmable to be aspecific computer system 800, which can represent any server, computeror component, such as consumer 1 (124), consumer N (126), merchant 1(118), merchant M (120), and promotion program offering system 102. Thecomputer system 800 may include an ordered listing of a set ofinstructions 802 that may be executed to cause the computer system 800to perform any one or more of the methods or computer-based functionsdisclosed herein. The computer system 800 can operate as a stand-alonedevice or can be connected, e.g., using the network 122, to othercomputer systems or peripheral devices.

In a networked deployment, the computer system 800 can operate in thecapacity of a server or as a client-user computer in a server-clientuser network environment, or as a peer computer system in a peer-to-peer(or distributed) network environment. The computer system 800 may alsobe implemented as or incorporated into various devices, such as apersonal computer or a mobile computing device capable of executing aset of instructions 802 that specify actions to be taken by thatmachine, including and not limited to, accessing the Internet or Webthrough any form of browser. Further, each of the systems described caninclude any collection of sub-systems that individually or jointlyexecute a set, or multiple sets, of instructions to perform one or morecomputer functions.

The computer system 800 can include a memory 803 on a bus 810 forcommunicating information. Code operable to cause the computer system toperform any of the acts or operations described herein can be stored inthe memory 803. The memory 803 may be a random-access memory, read-onlymemory, programmable memory, hard disk drive or any other type ofvolatile or non-volatile memory or storage device.

The computer system 800 can include a processor 801, such as a centralprocessing unit (CPU) and/or a graphics processing unit (GPU). Theprocessor 801 may include one or more general processors, digital signalprocessors, application specific integrated circuits, field programmablegate arrays, digital circuits, optical circuits, analog circuits,combinations thereof, or other now known or later-developed devices foranalyzing and processing data. The processor 801 may implement the setof instructions 802 or other software program, such as manuallyprogrammed or computer-generated code for implementing logicalfunctions. The logical function or any system element described can,among other functions, process and convert an analog data source such asan analog electrical, audio, or video signal, or a combination thereof,to a digital data source for audio-visual purposes or other digitalprocessing purposes such as for compatibility for computer processing.

The computer system 800 can also include a disk or optical drive unit804. The disk drive unit 804 may include a computer-readable medium 805in which one or more sets of instructions 802, e.g., software, may beembedded. Further, the instructions 802 may perform one or more of theoperations as described herein. The instructions 802 may residecompletely, or at least partially, within the memory 803 or within theprocessor 801 during execution by the computer system 800. Accordingly,the databases 110, 112, 114, or 116 may be stored in the memory 803 orthe disk unit 804.

The memory 803 and the processor 801 also may include computer-readablemedia as discussed above. A “computer-readable medium,”“computer-readable storage medium,” “machine readable medium,”“propagated-signal medium.” or “signal-bearing medium” may include anydevice that has, stores, communicates, propagates, or transportssoftware for use by or in connection with an instruction executablesystem, apparatus, or device. The machine-readable medium mayselectively be, but not limited to, an electronic, magnetic, optical,electromagnetic, infrared, or semiconductor system, apparatus, device,or propagation medium.

Additionally, the computer system 800 may include an input device 807,such as a keyboard or mouse, configured for a user to interact with anyof the components of system 800. It may further include a display 806,such as a liquid crystal display (LCD), a cathode ray tube (CRT), or anyother display suitable for conveying information. The display 806 mayact as an interface for the user to see the functioning of the processor801, or specifically as an interface with the software stored in thememory 803 or the drive unit 804.

The computer system 800 may include a communication interface 808 thatenables communications via the communications network 122. The network122 may include wired networks, wireless networks, or combinationsthereof. The communication interface 808 network may enablecommunications via any number of communication standards, such as802.11, 802.17, 802.20, WiMax, 802.15.4, cellular telephone standards,or other communication standards, as discussed above. Simply because oneof these standards is listed does not mean any one is preferred.

Further, the promotion program offering system 102, as depicted in FIG.1 may comprise one computer system or multiple computer systems.Further, the flow diagrams illustrated in the Figures may use computerreadable instructions that are executed by one or more processors inorder to implement the functionality disclosed.

The present disclosure contemplates a computer-readable medium thatincludes instructions or receives and executes instructions responsiveto a propagated signal, so that a device connected to a network cancommunicate voice, video, audio, images or any other data over thenetwork. Further, the instructions can be transmitted or received overthe network via a communication interface. The communication interfacecan be a part of the processor or can be a separate component. Thecommunication interface can be created in software or can be a physicalconnection in hardware. The communication interface can be configured toconnect with a network, external media, the display, or any othercomponents in system, or combinations thereof. The connection with thenetwork can be a physical connection, such as a wired Ethernetconnection or can be established wirelessly as discussed below. In thecase of a service provider server, the service provider server cancommunicate with users through the communication interface.

The computer-readable medium can be a single medium, or thecomputer-readable medium can be a single medium or multiple media, suchas a centralized or distributed database, or associated caches andservers that store one or more sets of instructions. The term“computer-readable medium” can also include any medium that can becapable of storing, encoding or carrying a set of instructions forexecution by a processor or that can cause a computer system to performany one or more of the methods or operations disclosed herein.

The computer-readable medium can include a solid-state memory such as amemory card or other package that houses one or more non-volatileread-only memories. The computer-readable medium also may be a randomaccess memory or other volatile re-writable memory. Additionally, thecomputer-readable medium may include a magneto-optical or opticalmedium, such as a disk or tapes or other storage device to capturecarrier wave signals such as a signal communicated over a transmissionmedium. A digital file attachment to an email or other self-containedinformation archive or set of archives may be considered a distributionmedium that may be a tangible storage medium. The computer-readablemedium is preferably a tangible storage medium. Accordingly, thedisclosure may be considered to include any one or more of acomputer-readable medium or a distribution medium and other equivalentsand successor media, in which data or instructions can be stored.

Alternatively or in addition, dedicated hardware implementations, suchas application specific integrated circuits, programmable logic arraysand other hardware devices, may be constructed to implement one or moreof the methods described herein. Applications that may include theapparatus and systems of various embodiments may broadly include avariety of electronic and computer systems. One or more embodimentsdescribed herein may implement functions using two or more specificinterconnected hardware modules or devices with related control and datasignals that may be communicated between and through the modules, or asportions of an application-specific integrated circuit. Accordingly, thepresent system may encompass software, firmware, and hardwareimplementations.

The methods described herein may be implemented by software programsexecutable by a computer system. Further, implementations may includedistributed processing, component/object distributed processing, andparallel processing. Alternatively or in addition, virtual computersystem processing may be constructed to implement one or more of themethods or functionality as described herein.

Although components and functions are described that may be implementedin particular embodiments with reference to particular standards andprotocols, the components and functions are not limited to suchstandards and protocols. For example, standards for Internet and otherpacket switched network transmission (e.g., TCP/IP, UDP/IP, HTML, andHTTP) represent examples of the state of the art Such standards areperiodically superseded by faster or more efficient equivalents havingessentially the same functions. Accordingly, replacement standards andprotocols having the same or similar functions as those disclosed hereinare considered equivalents thereof.

The illustrations described herein are intended to provide a generalunderstanding of the structure of various embodiments. The illustrationsare not intended to serve as a complete description of all of theelements and features of apparatus, processors, and systems that utilizethe structures or methods described herein. Many other embodiments canbe apparent to those of skill in the art upon reviewing the disclosure.Other embodiments can be utilized and derived from the disclosure, suchthat structural and logical substitutions and changes can be madewithout departing from the scope of the disclosure. Additionally, theillustrations are merely representational and cannot be drawn to scale.Certain proportions within the illustrations may be exaggerated, whileother proportions may be minimized. Accordingly, the disclosure and thefigures are to be regarded as illustrative rather than restrictive.

The above disclosed subject matter is to be considered illustrative, andnot restrictive, and the appended claims are intended to cover all suchmodifications, enhancements, and other embodiments, which fall withinthe true spirit and scope of the description. Thus, to the maximumextent allowed by law, the scope is to be determined by the broadestpermissible interpretation of the following claims and theirequivalents, and shall not be restricted or limited by the foregoingdetailed description.

1.-25. (canceled)
 26. An apparatus comprising at least one processor andat least one non-transitory memory, the at least one non-transitorymemory including computer program instructions which when executed bythe at least one processor, causes the apparatus to: access one or moredatabases each containing a plurality of promotions, each promotion ofthe plurality of promotions having an associated promotion score;determine a selected one or more promotions from the plurality ofpromotions to include in an electronic correspondence to be transmittedto a consumer; generate an electronic correspondence score, wherein theelectronic correspondence score is based at least in part on analyzingthe associated promotion scores of the selected one or more promotions;generate the electronic correspondence to include the selected one ormore promotions; determine a supplemental analysis threshold; apply asupplemental analysis to the electronic correspondence; adjust theelectronic correspondence score based at least in part on thesupplemental analysis, wherein adjusting the electronic correspondencescore comprises: adjusting the electronic correspondence score to agreater value when the supplemental analysis satisfies the supplementalanalysis threshold; and adjusting the electronic correspondence score toa lower value when the supplemental analysis fails to satisfy thesupplemental analysis threshold; and in response to determining that theadjusted electronic correspondence score satisfies a transmissionthreshold value, transmit the electronic correspondence to a consumerdevice associated with the consumer.
 27. The apparatus of claim 26,wherein the supplemental analysis threshold is a threshold number ofelectronic correspondences which can be sent to the consumer within apredetermined time period and applying the supplemental analysiscomprises determining a number of electronic correspondences previouslysent to the consumer within a current predetermined time period.
 28. Theapparatus of claim 27, wherein the supplemental analysis fails tosatisfy the supplemental analysis threshold when the determined numberof electronic correspondences previously sent to the consumer within thecurrent predetermined time period exceeds the threshold number ofelectronic correspondences which can be sent to the consumer within thepredetermined time period.
 29. The apparatus of claim 26, wherein thesupplemental analysis threshold is a selected promotion groupingpresence and applying the supplemental analysis comprises determiningwhether the electronic correspondence includes a selected promotiongrouping of one or more promotions that have been accepted by theconsumer at a greater rate when presented together than either one ofthe promotions presented to the consumer alone.
 30. The apparatus ofclaim 29, wherein the supplemental analysis satisfies the supplementalanalysis threshold when the electronic correspondence includes theselected promotion grouping.
 31. The apparatus of claim 26, wherein thesupplemental analysis threshold is a threshold engagement level andapplying the supplemental analysis comprises determining a pastengagement level of the consumer.
 32. The apparatus of claim 31, whereinthe past engagement level is based on a total number of past promotionsaccepted by the consumer, a total value of past promotions accepted bythe consumer, or both.
 33. The apparatus of claim 31, wherein the pastengagement level is based on total number of past electroniccorrespondences that have been accessed by the consumer.
 34. Theapparatus of claim 26, wherein the supplemental analysis threshold is athreshold activation probability and applying the supplemental analysiscomprises: analyzing a promotion purchase history associated with theconsumer; and based on at least the analysis of the promotion purchasehistory, determining a probability that the selected one or morepromotions will increase consumer activation.
 35. The apparatus of claim26, wherein the supplemental analysis threshold is a threshold number ofpromotions associated with a selected promotion category and applyingthe supplemental analysis comprises: selecting the promotion category;and determining a number of promotions of the selected one or morepromotions associated with the selected promotion category.
 36. Acomputer-implemented method comprising: accessing one or more databaseseach containing a plurality of promotions, each promotion of theplurality of promotions having an associated promotion score;determining a selected one or more promotions from the plurality ofpromotions to include in an electronic correspondence to be transmittedto a consumer; generating an electronic correspondence score, whereinthe electronic correspondence score is based at least in part onanalyzing the associated promotion scores of the selected one or morepromotions; generating the electronic correspondence to include theselected one or more promotions; determining a supplemental analysisthreshold; applying a supplemental analysis to the electroniccorrespondence; adjusting the electronic correspondence score based atleast in part on the supplemental analysis, wherein adjusting theelectronic correspondence score comprises: adjusting the electroniccorrespondence score to a greater value when the supplemental analysissatisfies the supplemental analysis threshold; and adjusting theelectronic correspondence score to a lower value when the supplementalanalysis fails to satisfy the supplemental analysis threshold; and inresponse to determining that the adjusted electronic correspondencescore satisfies a transmission threshold value, transmitting theelectronic correspondence to a consumer device associated with theconsumer.
 37. The computer-implemented method of claim 36, wherein thesupplemental analysis threshold is a threshold number of electroniccorrespondences which can be sent to the consumer within a predeterminedtime period and applying the supplemental analysis comprises determininga number of electronic correspondences previously sent to the consumerwithin a current predetermined time period.
 38. The computer-implementedmethod of claim 37, wherein the supplemental analysis fails to satisfythe supplemental analysis threshold when the determined number ofelectronic correspondences previously sent to the consumer within thecurrent predetermined time period exceeds the threshold number ofelectronic correspondences which can be sent to the consumer within thepredetermined time period.
 39. The computer-implemented method of claim36, wherein the supplemental analysis threshold is a selected promotiongrouping presence and applying the supplemental analysis comprisesdetermining whether the electronic correspondence includes a selectedpromotion grouping of one or more promotions that have been accepted bythe consumer at a greater rate when presented together than either oneof the promotions presented to the consumer alone.
 40. Thecomputer-implemented method of claim 39, wherein the supplementalanalysis satisfies the supplemental analysis threshold when theelectronic correspondence includes the selected promotion grouping. 41.The computer-implemented method of claim 36, wherein the supplementalanalysis threshold is a threshold engagement level and applying thesupplemental analysis comprises determining a past engagement level ofthe consumer.
 42. The computer-implemented method of claim 41, whereinthe past engagement level is based on a total number of past promotionsaccepted by the consumer, a total value of past promotions accepted bythe consumer, or both.
 43. computer-implemented method of claim 41,wherein the past engagement level is based on total number of pastelectronic correspondences that have been accessed by the consumer. 44.The computer-implemented method of claim 36, wherein the supplementalanalysis threshold is a threshold activation probability and applyingthe supplemental analysis comprises: analyzing a promotion purchasehistory associated with the consumer; and based on at least the analysisof the promotion purchase history, determining a probability that theselected one or more promotions will increase consumer activation. 45.The computer-implemented method of claim 36, wherein the supplementalanalysis threshold is a threshold number of promotions associated with aselected promotion category and applying the supplemental analysiscomprises: selecting the promotion category; and determining a number ofpromotions of the selected one or more promotions associated with theselected promotion category.